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Servers / Hosting plans

Posted mayo 6th, 2011 in Uncategorized and tagged by admin
Currently we offer three different starting plans and you can always upgrade your plan to a bigger one later if you know your monthly needs of premium support will keep growing. We can either work with your servers or provide you one according to your needs. All plans are per dedicated server you own.
In case you are looking for a fresh solution, what we recommend is to start by getting a good server to take advantage of virtualization technologies (we mostly use Citrix Xen) to deploy as many virtual servers as you need over just a single dedicated server easily and fast.
We have been running this kind of architecture on production for enough time to trust it’s and scale it up as needed: each server use the resources it needs without having to share either information or resources with other virtual servers and in case some virtual server is compromise others wont be at risk.

Lite Plan:  This plan only includes monitoring 24/7. Setup it’s free and it costs 50 USD per month

Requirements: One time root access to the server to install and configure our monitoring agent.

Includes:

  • Server Monitoring 24/7
  • E-mail/SMS notification upon failure detection to the server sysadmin.
  • 24/7 Mobile phone number to contact in the event of  an emergency.
Notice: It doesn’t include automatic support on incidents, it won’t wake up our staff. It’s up to the customer to enable automatic support. In that case we will take care of whatever happens to your server and charge you the hours worked at the end of the month.

Basic Plan: The price it’s 250 USD per month.

Requerimientos:  Root access to the server.

Includes:

  • Server Monitoring 24/7
  • E-mail/SMS notification upon failure detection to the server sysadmin.
  • 24/7 Mobile phone number to contact in the event of  an emergency.
  • Up to 5hs of monthly incidents/maintenance  (24/7).
The automatic support on emergencies it’s enabled as long the monthly five hours are not reach. From there customer must tell us that he want us to keep taking care upon failure without confirmation and we will charge the extra hours worked at the end of the month.

Premium Plan: This plan cost  400 USD per month

Requirement: Root access to the server

Incluye:

  • Server Monitoring 24/7
  • E-mail/SMS notification upon failure detection to the server sysadmin.
  • 24/7 Mobile phone number to contact in the event of  an emergency.
  • Up to 15hs of monthly incidents/maintenance  (24/7).
Extra Hourly Rates:
Who When Incidents Support
Customers Mo to Fr, 9-20hs 50USD 50USD
Customers Non Office hours 50USD 100USD
Non customers Mo to Fr, 9-20hs 100USD* 100USD*
Non customers Non Office hours 150USD* 150USD*

*For non customers minimum ticket duration is two hours

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